Our Terms & Conditions
The sole publisher of the information on this website is Sofaitalia.co.uk
This website has been designed and constructed by Sofaitalia.co.uk who has published the information on this website and who as sole publisher has endeavoured to ensure that all the information contained within this website is as accurate as possible at the time of production.
Sofaitalia.co.uk and their agents regret that they cannot guarantee accuracy and that they can not be held responsible in any way whatsoever for any errors or omissions in the published information which may also change from time to time thereafter.
Furthermore Sofaitalia.co.uk and their agents offer no guarantee or indemnity whatsoever as to the accuracy of the information featured on different businesses, products and services mentioned on this website or linked to from this website.
Sofaitalia.co.uk and their agents do not offer any recommendation as to the suitability or quality of these different businesses, products and services mentioned on this website or linked to from this website.
All persons using the information on this website do so at their sole discretion and it will be the sole responsibility of any such person using this website to directly contact Sofaitalia.co.uk and any other business and service featured on the website to verify all such information featured and to also obtain additional written confirmation from Sofaitalia.co.uk and any other business and service featured on the website before making any decisions or making any bookings or purchases whatsoever based upon such information.
Sofaitalia.co.uk and their agents reserve the right to cancel any order in part or in full at any time without having to assign any reason, without penalty and without any liability whatsoever.
All rights reserved. No part of this website may be reproduced, stored in a retrieval system or transmitted in any form or by any means whatsoever without the prior written permission of Sofaitalia.co.uk as sole publisher. This includes but is not limited to all images of sofas, leather sofas, italian leather sofas, corner sofas, contemporary leather sofas etc, etc.
Any use of this website shall be deemed as to be using it in England. This website has been produced in England and is hosted in England and is subject solely to English Law.
Privacy Policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).
When you shop for leather sofas / settees / corner sofas etc on this Website, we will ask you to input and will collect Personal Information from you such as your name address, e-mail address and bank/credit/debit card details. Some of our advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website such as "leather sofas , sofas , settees , corner sofas , contemporary sofas , italian leather sofas" etc ("User Information"). We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
Processing your orders:
For statistical purposes to improve this website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Your personal information may be disclosed to other businesses within Sofaitalia.co.uk Ltd and to reputable third parties who will help process your order. Sofaitalia.co.uk Ltd requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Sofaitalia.co.uk Ltd for mailing or marketing purposes. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of Sofaitalia.co.uk Ltd as follows:
Attn:
E-Commerce Customer Services Manager
Sofaitalia.co.uk Ltd
Unit 5 Harvey Court
Low Willington Industrial Estate
Willington
County Durham
DL15 0FB
Our Rights
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Delivery Policy
If the leather sofa / settee / corner sofa etc is in stock, your leather sofa / settee / corner sofa etc will be dispatched for delivery within 7-10 working days from receipt of cleared funds. Your leather sofa / settee / corner sofa etc will be handled by one of our experienced delivery teams and delivered to a room of your choice at ground floor level. Exceptions to this policy can be arranged, please contact us if you require your leather sofa / settee / corner sofa etc more urgently.
If the leather sofa / settee / corner sofa etc is to be specially manufactured, waiting times vary but as a rule please allow approximately 14 weeks from receipt of your 50% deposit unless otherwise stated. We will contact you approximately 3 weeks prior to scheduled delivery to enable you to settle the balance payment on your order.
Returns Policy
All leather sofas / settees / corner sofas etc are quality checked prior to leaving our Suppliers’ workshops. They also all have a pre-delivery inspection at our warehouse prior to distribution. In the unlikely event that you inspect a leather sofa / settee / corner sofa etc that is damaged please do not sign for or accept delivery of the leather sofa / settee / corner sofa etc. The delivery driver will notify us immediately. In these circumstances we will contact you quickly to offer you a 100% refund or a replacement leather sofa / settee / corner sofa etc, whichever suits you best.
You may return the leather sofa / settee / corner sofa etc to us within 7 days from date of delivery. IMPORTANT: Please note that any leather sofas / settees / corner sofas etc returned must not have been used and must be returned to our warehouse in the condition they were delivered. If a leather sofa / settee / corner sofa etc is signed for it is deemed received in good condition. We do not accept "goods received, unchecked" as it is the receiver’s responsibility to check the leather sofas / settees / corner sofas etc before signing.
Upon receipt of a returned leather sofa / settee / corner sofa etc the leather sofas / settees / corner sofas etc will be inspected. Providing the goods are in perfect re-saleable condition a full 100% refund of the goods will be issued. The cost of delivery can not be refunded, the cost to return any leather sofas / settees / corner sofas etc would be at the purchaser’s expense. Obviously, in the unlikely event that goods are delivered damaged the delivery charge is fully refundable or if an exchange item is chosen there is no re-delivery charge to the customer.
Please note that it is the purchaser's responsibility to ensure that leather sofas / settees / corner sofas etc ordered will fit into their property and that delivery refunds cannot be issued for failed deliveries in these circumstances. Furthermore, a charge will be made for return of leather sofas / settees / corner sofas etc to our warehouse.
Sofas supplied by Sofaitalia.co.uk carry a full guarantee for a preiod of 12 months from date of purchase to the original purchaser against defects in components, materials and workmanship. The guarantee excludes damage caused by normal wear and tear, accidents, inappropriate use or care and repairs other than by Sofaitalia.co.uk or its agents. Sofaitalia.co.uk may repair any guaranteed item at its discretion. All claims should be made in writing. This guarantee gives no rights other than those expressly set out above and does not cover any claims for consequential losses or damages. This guarantee does not affect your statutory rights as a consumer.
Refunds may be subject to a fee covering any costs incurred by the Company, such as Administration fees, card fees, etc.
N.B. The Above terms and any warranties and or guarantees only apply to furniture purchased for use in the UK mainland.
All our range is independently tested and stringently prototyped before production commences. We also carry out our own independent testing in the UK at an accredited UKAS laboratory to ensure compliance with BS 5852, the Furniture and Furnishings (Fire) (Safety) Regulations.
Colour Disclaimer
For technical reasons connected with colour reproduction and media limitations the colours shown may not be an exact representation of the actual product. Please contact us for a free sample leather swatch.
Rest assured that we aim to build our business on old fashioned customer service and our aim is to provide you with a pleasant and enjoyable purchasing experience.
