Customers Feedback
We are continually updating and improving our website to give our customers the best possible service. we recognise the importance of our customer's opinions and ideas and value any feedback received whether possitive or negative.
These pages show some of the comments that previous customers have written about us, we would appreciate if you could take the time to advise us of your experience with our service.
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Love my new sofa and thought delivery was seamless - great to have no packaging to get rid of and delivery men ensured I was happy with - thanks.
Written by: Jill Banner on 04/03/2010
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Very pleased with the quality of my sofas. Reliable and effective service all round. I did however have to take my window pain out to get them in. This was because the packaging increased their size and was not mentioned on the specifications on the website. I was very anxious about getting them in through the window however i am now very exited and proud of my purchases.
Written by: Dougie Robertson on 04/03/2010
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The two sofas arrived on time and the delivery drivers
unpacked and took all the packaging with them.
The sofas are of excellent quality as described
I would definitely recommend sofaitalia to anyone
thank you for your excellent
SERVICE jj slatford
(Manchester)
unpacked and took all the packaging with them.
The sofas are of excellent quality as described
I would definitely recommend sofaitalia to anyone
thank you for your excellent
SERVICE jj slatford
(Manchester)
Written by: mr j slatford on 04/03/2010
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Excellent professional service, quick to respond and offer help, send leather swatches, make recommendations.
Had to wait a while due to placng my order late and missing the boat from Italy, but the sofa was a well-worth waiting for.
Good delivery service too. Sofa was supplied with a small kit for cleaning and conditioning the leather.
The sofa is solid and beautiful, leather - high quality. Was worried about buying online first something like a soda, but the customer service and the final product did not make me regret and did not leave me disappointed, but a very happy customer indeed who's happy to advocate about SofaItalia to my friends in the future!
Keep up the good work!
Kind regards
Julia
Had to wait a while due to placng my order late and missing the boat from Italy, but the sofa was a well-worth waiting for.
Good delivery service too. Sofa was supplied with a small kit for cleaning and conditioning the leather.
The sofa is solid and beautiful, leather - high quality. Was worried about buying online first something like a soda, but the customer service and the final product did not make me regret and did not leave me disappointed, but a very happy customer indeed who's happy to advocate about SofaItalia to my friends in the future!
Keep up the good work!
Kind regards
Julia
Written by: Julia P on 03/03/2010
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Brilliant being able to search on the internet for what we were looking for, instead of going out shopping.
Bought a black leather corner suite. Lovely, better than I anticipated it being.
Beautiful top quality leather.
Excellent service.
Bought a black leather corner suite. Lovely, better than I anticipated it being.
Beautiful top quality leather.
Excellent service.
Written by: Lindy Britton on 02/03/2010
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Very good and reliable service.
Written by: Miss A Lee on 02/03/2010
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Excellent quality furniture. Delivery on time.
Staff always very helpful. Would purchase from them again.
Staff always very helpful. Would purchase from them again.
Written by: Paula Childs on 23/02/2010
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Excellent product and delivery service. I ordered the sofa on Friday afternoon and it was delivered first thing on Tuesday morning. Love the sofa - excellent quality. Would recommend to anybody.
Written by: Les Pitcher on 23/02/2010
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Great. Love my suite. Good quality product. Looks great -better than the pictures - any uncertainty I had fell away when I saw it unwrapped. Got good, practical advice on colour. Would definately shop with you again.
Written by: Mrs Morrison on 21/02/2010
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We've just had our second sofa delivered from SofaItalia and are delighted with it. We purchased our first one last summer and was so impressed with the quality and size of the sofa we ordered the same one in a different colour this time.
Written by: Melissa Ross on 17/02/2010
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My sofa is gorgeous, and worth every penny.
My only criticism is that the online tracking is not kept up to date, so serves little purpose.
My only criticism is that the online tracking is not kept up to date, so serves little purpose.
Written by: Dr K L Lyne on 04/02/2010
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Excellent In every aspect. Thoroughly reccomended.
Written by: B Mann on 02/02/2010
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We spent a lot of time searching for the right sofa which we found at SofaItalia. The whole service from the initial enquiry to the sofa arriving was excellent and the sofa is absolutely gorgeous. The quality of leather is fantastic it is exactly what we dreamed it would be . We would certainly recommend Sofaitalia.
Jess & Simon
Jess & Simon
Written by: Jessica and Simon on 29/01/2010
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Fantastic very happy with every aspect of sofaitalia from web site to delivery Thanx 5*****
Written by: Joan Gourlay on 16/01/2010
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We are really pleased with our sofa and chair. The quality is fantastic. We spent some time looking at the market, visiting ******* and the usual furniture stores. We had never bought a large item from an internet site and so we were a little apprehensive about doing so but Sofaitalia appeared to offer ******* quality at affordable prices. To check on the quality we took the long journey to Durham to see for ourselves. Unfortunately, we arrived almost at closing time, but the salesman stayed open, let us browse, showed us the stock, even painstakingly unwrapped sofas. He even made us coffee whilst going through the catalogues. The whole process took two hours but felt like forty minutes. We were made to feel comfortable and were not rushed into making our decisions. We made the order whilst there and were promised pre-Christmas delivery. True to their promise the sofa was delivered two weeks before Christmas. The delivery men came on time, unwrapped and assembled the suite and removed all the packaging. They were also very polite and took care with the furniture.
We would not hesitate to recommend Sofaitalia, or buy from them again.
We would not hesitate to recommend Sofaitalia, or buy from them again.
Written by: P.Lynn on 11/01/2010
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i was delighted with my purchase. The quality of leather and design far exceeded my expectations. Will definately buy from here again. Excellent all round service.
Written by: C.Gardner on 09/01/2010
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Absolutely fabulous sofa at absolutely fabulous price. Would definitely use again and recommend to others.
Written by: Mandy R on 08/01/2010
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Great sofa and very good quality , was way impressed with the effort the delivery men made to get my furniture in my house
Written by: Tracy Eggleton on 05/01/2010
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The sofa is excellent in quality and value and delivery went according to schedule, bar a day's delay because of adverse weather conditions. The only problem experienced was tracking the order on line. Karl was very helpful on the phone however.
Written by: Colin Wilson on 05/01/2010
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We are very, very pleased with our purchase and would definately recommend buying a sofa through this company. The sofa we purchased is of excellent quality (much better than we had seen at the larger stores)and the helpful staff made the whole process easy and stress free.
Written by: Emma Hannah on 04/01/2010
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excellent value for money
Written by: hellebrandt on 01/01/2010
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Lovely furniture and excellent quality. It was nice to visit the show room to see what I was getting.
Written by: G Kipling on 29/12/2009
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I loved the sofa's the first time I saw them and couldn't believe the prices. We have a sofa and a chair and they are excellent value for money- we love them.
Excellent products and lovely leather. You would never find this on the high street.
Excellent products and lovely leather. You would never find this on the high street.
Written by: Carol on 24/12/2009
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Elected to visit your depot to see the furniture in the flesh. Your service, quality, price and delivery were all excellent. A breath of fresh air after a poor experience with a high street competitor
Written by: Tony Thompson on 23/12/2009
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Just like to say so chuffed with my sofas, like everyone says they are a bit wary of buying online without seeing them. I ordered a 3x2 plus foot stool in rosso red looks fab even better than the pictures. Highly recommend.The delivery was first class. Many thanks Karen from Abereen.
Written by: Karen Kane on 23/12/2009





