Customers Feedback
We are continually updating and improving our website to give our customers the best possible service. we recognise the importance of our customer's opinions and ideas and value any feedback received whether possitive or negative.
These pages show some of the comments that previous customers have written about us, we would appreciate if you could take the time to advise us of your experience with our service.
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The whole process of buying our Leather suite, was straight forward, I was a little concerned as I did not view the suite in " the flesh" and ordered from the images on your web site. I chose the colour from a swatch of the leathers that SI sent to me. The suite was received, within the lead time that Sofa italia stated at time of ordering. The suite is lovely, excellent quality leather and manufacture The colour is perfect. Thankyou
Written by: Stephanie Chiazza on 28/01/2012
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superb service sofa is fantastic very high quality.
Written by: jenny casey on 28/01/2012
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I had never heard of sofaitalia before using them and was obviously wary of committing a large sum of money to something only viewed on the internet. The service was excellent from start to finish, from the receipt of the leather samples, right the way through to delivery which arrived 9 days before Christmas. I was kept updated with times and dates and all packaging was removed. The champagne leather corner sofa and 1 seater sofas are absolutely stunning. Would definitely recommend to others.
Written by: Alyson on 25/01/2012
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Love the sofas
helpful and pleasant staff when ordering
delivered on time by 2 great guys nothing was too much trouble.
would most definately recommend
helpful and pleasant staff when ordering
delivered on time by 2 great guys nothing was too much trouble.
would most definately recommend
Written by: jan marriott on 25/01/2012
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It took the delivery team an hour to get our leather sofa through the doors, but they did without damaging a thing. Most other firms would have given up straight away
Written by: Mike & Sarah in Devon on 25/01/2012
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We have not unpacked the sofas as yet but they are well packed. A long delay (2 months) with the delivery was disappointing as the website claimed \'In stock\'. Good progress reports and updates given on the delivery though. Overall, would recommend sofa italia. Rgds.
Written by: GUY FOLWELL on 21/01/2012
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Excellent corner sofa exactly as described and pictured on your website. Some problem with delivery due to Customs problem, but was delivered at 6am as promised without waking the neighbours or our son!
Many thanks will certainly visit your site again.
Many thanks will certainly visit your site again.
Written by: Godfrey Green on 30/12/2011
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My Husband and I couldn't be more pleased with our Latina Sofa and Gela 42 Chair. They look great together. The people at Sofaitalia couldn't have been more helpful. Plus they delivered exactly when they said they would. It was so nice to actually get fantastic customer service. We would not hesitate in recommending Sofaitalia.
Written by: Anita Tharme on 29/12/2011
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My wife and I were doubtful about ordering such a vital item over the internet, so decided to have a day out and visited the store. There is an excellent selection of quality suites to choose from and whilst we ordered the one we saw online, we decided to go for a different colour following advice we received within the store. There was no high pressure to buy and we felt that the person we dealt with was only concerned with making sure that we bought what was right for us. We bought from the Vita Italian Collection and are delighted with it. The suite was delivered within the timeframe originally envisaged. Well done Sofaitalia.
Written by: Robert Atkinson on 24/11/2011
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Easy-to-use website in terms of buying goods. Phone number went unanswered when I tried to call.
Written by: Sue Shepherd on 18/11/2011
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Beautiful sofa, large enough to lay on in the conservatory and doze on. Really comfy and excellent quality, worth every penny.
Written by: lyn on 17/11/2011
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Wouldn\'t normally buy large items of furniture on line as I like to inspect the quality and workmanship but in this case the store sent me samples of good quality leather and answered all my questions in subsequent phone calls to them. Furniture was delivered extremely well packed and on time by two of the most helpful, efficient and pleasant delivery men who installed, cleared and took away all the packaging. I would most definitely recommend Sofaitalia to my friends and would certainly use them again in the future.
Written by: Karen Humphreys on 10/11/2011
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Did not buy online, but visited store in Stockton. Immediately impressed with styling of furniture in store. Modern styling in good quality material at prices similar to the run-of-the-mill furniture offered by other stores.
Delivery time was what we were told on ordering, and the delivery men, as some of your other customers comment, took away all packaging and positioned the sofa exactly where we wanted.
Pleased with our purchase.
Delivery time was what we were told on ordering, and the delivery men, as some of your other customers comment, took away all packaging and positioned the sofa exactly where we wanted.
Pleased with our purchase.
Written by: R.Gordon on 01/11/2011
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You have the best delivery men ever!!! They unpacked put the sofa and chair exactly where I wanted them and took away all the packaging. They were fantastic, I have just moved and have quite a lot of things delivered but these were by far the best can't praise them highly enough
Written by: Ann-Marie Moxon on 18/10/2011
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Friendly, pleasant and polite. Good service. My sofa didn't fit in my property but SofaItalia and I came to an amicable solution which was fair to everyone in the end, and it meant I could have my lovely sofa in my flat - it looks great.
Written by: Geraint on 12/09/2011
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I simply love my sofas they are stunning, the quality is amazing. Thank you so much the delivery team was fantastic.
Written by: SISH on 01/09/2011
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excellent sofa only problem we had to ring about delivery
which was organized immediately the lads who delivered it were excellent and rang 30 mins before to inform us
which was organized immediately the lads who delivered it were excellent and rang 30 mins before to inform us
Written by: mel robinson on 25/08/2011
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Excellent quality. I recommend a store visit if possible because pictures don't do the products justice.
Written by: Andy Booth on 25/08/2011
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Very easy to navigate site - all details are clearly available and placing the order was very straightforward.
Written by: C Thorpe on 21/08/2011
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Very pleased with the quality and design of the sofas and tables ordered. The only slight negatives were that the tables were very dirty and I think my wall was scraped when the sofas were delivered.
Written by: HELEN on 11/08/2011
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Top notch quality and service alike!! Very satisfied with the product.
Written by: Mr F Chow on 10/08/2011
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after spending almost £5000 there as been no problems, the service has been excellent , the delivery was on time and hassle free, we visited the store and that made it easy to purchase because you can check the quality out and also get a feel for the furniture, the quality is excellent and the suite is what we had expected , luxurious and of top quality,i would recommend Sofa italia to anyone who is looking for quality furniture at affordable prices,
Written by: Raj Patel on 04/08/2011
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Excellent product. Items delivered on time as stated
Written by: David Bruce on 03/08/2011
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I was a bit dubious about ordering a sofa on the Internet unseen as we don,t live near the store. I really liked the design I chose, but i neednt of worried the quality of the leather is super & really well made. The delivery men were great very careful, & took all the packing away as well. Great thanks.
Written by: Christine (s) on 27/07/2011
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Settee delivered within 2 weeks,very helpful delivery men rang few hours before arrived.Unpacked settee placed in the room and took away packaging. Leather settee looked great, excellent quality. Would consider buying again from this company.
Written by: carole kay on 27/07/2011








