5 Year Furniture Protection, Protect Your Investment
Welcome to PremierCare. PremierCare is designed to make sure that your furniture’s appearance is not spoiled by everyday accidents such as household spills, rips, tears or burns. PremierCare provides you with peace of mind that repair costs and stain removal are taken care of.
What's Covered ?
Stains Cover
Covers you against accidental household spills resulting in a stain on your fabric or leather upholstery.
Stains Covered
PremierCare will protect and restore your furniture even if it has been affected by any of the stains below: • Tea/coffee/hot chocolate • Red/white wine • Alcohol • Tomato ketchup • Milk • Blackcurrant & orange juice • Cola & other fizzy drinks • Curry & pizza • Spaghetti bolognese • Grease from foodstuffs • Shoe polish • Chocolate & confectionery • Nail varnish • Cosmetics • Soap products • Paint & wax • Human & animal bodily fluids • Mineral oil & glue • Soot • Tar • Corrosive substances* • Bleach* • Dye transfer Please note: Other stains not listed here are included.
Stain removal is subject to Terms and Conditions. * Bleach and corrosive substances are not covered if your fabric has not been treated with a PremierCare Approved Protector. PremierCare is subject to Terms and Conditions and you can find a summary of ‘Important Information’ on the back pages of this leaflet. Terms and Conditions are available on request.
PremierCare isn’t a substitute for regular cleaning and maintenance. Your Sales Advisor will be pleased to advise you on how to care for your furniture correctly.
Accidental Damage Cover
Guards you against accidental damage resulting in a rip, tear or burn to your fabric or leather upholstery. Leather upholstery is also covered for accidental damage resulting in a scratch, puncture or scuff.
Accidental Damage Covered
PremierCare covers common household accidents
resulting in a :
Upholstery :- • Rip • Tear • Burn
Leather components only :- • Scratch • Puncture • Scuff
Pet damage and deliberate child damage are limited to only one incident each during the Period of Cover.
Structural Defects Cover (Takes over From Manufacturers Guarantee)
Covers the cost of materials and labour for specific structural defects after your initial manufacturer’s guarantee period has ended, offering you peace of mind for up to five years.
Structural Defects Covered
PremierCare covers structural defects listed below:
• Breakage or separation of frame components • Breakage of metal components • Castors • Mechanical mechanisms • Excessive loss of resilience • Webbing • Swivel/Rocker bases • Springs • Warping • Zips • Buttons • Seams splitting • Peeling of leather • Stitching
Caring For Your Furniture
To keep your furniture looking great clean your furniture regularly and rotate the cushions, where possible. This will maintain the appearance of your furniture, help with its performance and extend its durability. Place your furniture away from direct sunlight and not in dry or humid areas. Avoid using silicone polishes, detergents and abrasive cleaners as they could damage your furniture. If there is a spillage, blot with a clean dry white cloth straight away.
We recommend that upholstered furniture is professionally cleaned every 12 to 18 months.
Make Sure Your Fabric Looks Newer For Longer
You can care for your new furniture by using our Leather Master and Textile Master range of Care and Maintenance Kits developed by Dr. Tork. They’ll protect your fabric and leather from the day it’s delivered and keep it looking great.
Please ask your sales advisor for the correct PremierCare kit for your new purchase.
Important Information
These terms apply for the full 5 years of your PremierCare policy.
This Section contains a brief summary of cover. Please refer to the Certificate of Insurance for full Terms and Conditions, a copy of which is available from your retailer or direct from the scheme administrator, Castelan Limited. This cover is governed by English Law, however EU residents may bring proceedings in their own courts. PremierCare does not affect your statutory rights as a consumer.
Eligibility To be eligible to purchase this PremierCare 5 year policy the goods must be for residential use, in a property which is not let or sublet and you must be a resident of the United Kingdom, Channel Islands, Isle of Man or Republic of Ireland.
Insurer Castelan Limited is the administrator of this policy and not the insurer. The details of your insurer are in the Terms and Conditions, a copy of which can be obtained from your sales advisor. Alternatively, your insurer will be confirmed on your Certificate of Insurance which you will be provided with following delivery of your goods.
Administrator Policies are arranged and administered by Castelan Limited. Castelan Limited is an appointed representative of HomeServe Membership Ltd which is authorised and regulated by the Financial Services Authority.
Claims Limit You are covered for cleaning, repairs or replacement up to a maximum of £15,000 (€22,500 if residence is in the Republic of Ireland) or up to the original purchase price of the damaged product, whichever is the lower in settling one claim or total claims.
